PostHog Handbook Library / Growth

193 words. Estimated reading time: 1 min.

# Giving credits to customers

Sometimes we might want to offer a customer one time credits to cover an upcoming invoice, for example when accommodating a trial for a new product or offering compensation for a recent incident. Here’s how to do that.

- Go to Billing Admin → Credits
- Click Add Credit at the top right.
- Click Add credit at the top right.
- Select the customer from dropdown or search
- Enter the total credit amount.
- choose from the following options for reason:
- First Big Bill
- Unwanted Spike
- Trial Accommodation
- Promo Credit
- Incident Credit
- Bug Credit
- Other
- Add any internal notes for context in Notes section.
- Include a link to a related Slack message, PostHog Support ticket, or internal discussion in reference link field
- Click Save and the credit will automatically be added to the customer’s balance in Stripe and applied to their next invoice.

### Things to keep in mind

- Credits only apply to upcoming invoices.
- If you’re trying to adjust a completed invoice, this should be handled as a refund instead. See refund or credit? for which one to use.
- Always include enough context in your notes or reference link so others understand why the credit was given.

Canonical URL: https://posthog.com/handbook/growth/revops/credits

GitHub source: contents/handbook/growth/revops/credits.md

Content hash: `15adf858c5e09edc`

Static reader notes

- `MDX_COMPONENT_STATIC_ADAPTER`: Adapted interactive MDX components for static reading: PrivateLink.