PostHog Handbook Library

# CS and Onboarding

21 pages, 22,817 words.

1. Common churn reasons 572 words
2. Learn from churn 605 words
3. Customer success 638 words
4. Engaging unengaged customers 2,532 words
5. Feature request tracking 477 words
6. Basic implementation review 525 words
7. Getting started with customers 1,439 words
8. Handling customer issues 839 words
9. Checking the health of a customer's deployment 1,759 words
10. Customer health tracking 1,540 words
11. How we use automation in Customer Success 651 words
12. How we work 2,114 words
13. Lifecycle of CSM engagement 406 words
14. New hire onboarding exercise 451 words
15. Onboarding a new CSM (team leads) 1,056 words
16. New starter onboarding 2,257 words
17. Template for onboarding success plan 845 words
18. Renewals 1,316 words
19. Designing events for per-entity metrics 1,168 words
20. LLM cost optimization 961 words
21. Using AI to analyze customer issues 666 words