Our Long Term Vision

Our long-term vision

Support should be a competitive advantage for PostHog. Users choose us partly because they know they'll get exceptional support. They stay partly because they feel valued and helped. They recommend us partly because they've had great experiences with our team.

As PostHog grows, we're scaling thoughtfully. We prioritize keeping the team technical, staying true to our values, and maintaining our user-first culture. We value attitude and aptitude over experience - we need people who can jump into the unknown and figure things out. We want to contribute code and build tools, while keeping quality and user-centricity at the core of everything we do.

The benchmark we're aiming for: other companies should measure themselves against PostHog support - not because we answer tickets quickly, but because we genuinely help users succeed.