PostHog Handbook Library / Support

191 words. Estimated reading time: 1 min.

# What We Do

We help users through in-app support (which routes to Zendesk), community questions, and Slack channels for enterprise customers. But we don't stop at answering questions:

- Ship code: We write and merge small bug fixes and improvements ourselves.
- Improve docs: We contribute fixes, clarify sections, and add missing information.
- Build internal tools: We create tools like HogHero for internal efficiency, SDK health checks for proactive customer help, and automations to streamline our work.
- Share product feedback: We surface patterns and pain points we see from users.
- Answer community questions: We respond to questions in our community forums.

We provide support Monday through Friday, 9am GMT to 5pm PST. We focus on being consistently excellent during our coverage hours, with clear expectations set for users.

### What we don't do

- Route tickets: We solve problems ourselves rather than passing them along.
- Hide behind processes: We care more about outcomes than following rigid procedures.
- Work in silos: We're integrated into product development and actively contribute to company discussions.
- Accept "that's not my job": If we can help, we do. If we can't, we figure out who can and make the connection.

Canonical URL: https://posthog.com/handbook/support/_snippets/what-we-do

GitHub source: contents/handbook/support/_snippets/what-we-do.mdx

Content hash: `12a55b0003143877`