PostHog Handbook Library

# CS and Onboarding

19 pages, 18,254 words.

1. Common churn reasons 572 words
2. Learn from churn 605 words
3. Customer industry segments 763 words
4. Customer success 639 words
5. Engaging unengaged customers 2,532 words
6. Feature request tracking 474 words
7. Basic account review 525 words
8. Getting started with customers 1,420 words
9. Handling customer issues 522 words
10. Checking the health of a customer's deployment 1,256 words
11. Customer health tracking 1,539 words
12. How we use automation in Customer Success 500 words
13. How we work 1,640 words
14. Lifecycle of CSM engagement 406 words
15. New hire onboarding exercise 451 words
16. New starter onboarding 2,033 words
17. Template for onboarding success plan 845 words
18. Renewals 571 words
19. LLM cost optimization 961 words