PostHog Handbook Library

# CS and Onboarding

17 pages, 17,889 words.

1. Common churn reasons 1,429 words
2. Learn from churn 605 words
3. Customer industry segments 763 words
4. Customer success 1,165 words
5. Feature request tracking 474 words
6. Basic account review 1,028 words
7. Getting started with customers 2,241 words
8. Handling customer issues 675 words
9. Checking the health of a customer's deployment 1,215 words
10. Customer health tracking 1,539 words
11. How we use automation in Customer Success 500 words
12. How we work 1,640 words
13. Lifecycle of CSM engagement 1,018 words
14. New hire onboarding exercise 451 words
15. New starter onboarding 1,520 words
16. Template for onboarding success plan 845 words
17. Renewals 781 words